We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged, neither can the product. Otherwise it will not be possible to obtain a refund.
Blueye Eyewear currently accepts PayPal and Direct Bank Transfer payments. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding NSW Public holidays. We process PayPal payments after you click the Submit My Order button.
For PayPal payments you will receive an email with a tax invoice attached with your Order Confirmation.
All payments are in Australian Dollars. Any duties and Taxes are the responsibility of the purchaser.
All PayPal purchases are covered by PayPal’s Buyer Protection Policy.